QUESTIONS?
WE'VE GOT YOU.

Purvini.in is a growing online marketplace where shopping feels like discovery. We bring together products from independent creators, emerging brands, designers and sellers.

You may discover categories such as:

• Fashion & Apparel — T-shirts, hoodies, clothing and contemporary fashion inspired by art, culture, travel and everyday life.
• Art & Creative Products — Art-inspired merchandise, illustrations, prints and creative products with a story behind them.
• Nature & Wildlife — Products inspired by wildlife, forests, landscapes and the natural world.
• Travel & Adventure — Travel-inspired products and merchandise for people who love exploring new places.
• Lifestyle — Everyday products designed to add personality and character to your home and lifestyle.
• Gifting — Interesting and distinctive products that can make thoughtful gifts.
• Unique Finds — A changing selection of products that may not fit into a traditional category, but are too interesting not to share.

Our catalogue will continue growing as new sellers, creators and brands join the marketplace.

Not always. Purvini.in is a marketplace where different sellers, creators and brands can share their products.

Some products may be listed and sold by different sellers depending on the product and category.

Each seller looks after their own product details, availability, pricing, fulfilment and related seller responsibilities.

Wherever needed, the seller's name and relevant details will be available on the product page or during the order process.

• Choose your product — Browse and select what you love.
• Select your size, colour or quantity, if applicable.
• Add to Cart — Add the product to your cart.
• Go to Checkout — Enter your delivery details.
• Apply a coupon — Add a discount code, if you have one.
• Make your payment — Choose from the available payment options.
• Order confirmed! — You'll receive your order confirmation and details.

That's it! Sit back, relax and let Purvini bring your favourite finds to your doorstep.

At checkout, you can choose from available payment options including:

• Cash on Delivery (COD)
• Credit & Debit Cards
• UPI
• Net Banking
• Other available online payment options

Choose your way. Shop with ease.

Once your order is shipped, we'll send you the tracking details by email or SMS.

You can also log in to your Purvini account and check your order status under My Orders.

Delivery time depends on the product, seller and your delivery location.

You'll see the estimated delivery time during checkout or in your order details.

Once your order is shipped, we'll share the tracking details so you can follow your package.

Yes. You can request to cancel your order before it has been shipped.

Email shail@purvini.in with your order number and cancellation request. We'll check the order status and help you.

If the order has already been shipped, cancellation may not be possible. In that case, check whether the product is eligible for a return or exchange.

Yes. Eligible products can be returned or exchanged depending on the product and the seller's return/exchange policy.

Before placing your order, check the return and exchange details on the product page.

For an eligible return or exchange:

• Contact shail@purvini.in with your order number.
• Tell us what you'd like to return or exchange and why.
• Keep the product in its original condition and packaging.
• Our team will guide you through the next steps.

Some products may not be eligible for return or exchange.

If your order arrives damaged, defective, or you receive the wrong product, we're here to help.

• Don't throw away the packaging.
• Take clear photos or a short video of the product and packaging.
• Contact customer support with your order number and explain what went wrong.
• Our team will check the issue and guide you on the next steps.

Depending on the product and seller's policy, we may arrange a replacement, exchange or refund, wherever applicable.

Absolutely. We want you to shop on Purvini with confidence.

Purvini is an online marketplace that brings together brands, creators and independent sellers. We work to ensure sellers and their products meet our marketplace requirements before they are listed.

Product details, seller information and other relevant information are provided on the product page so you can make an informed choice.

If you ever have a question about a product or seller, feel free to reach out to us.

Yes. Your payment security is important to us.

When you make a payment on Purvini.in, your transaction is processed through secure payment gateways. Sensitive payment details are handled by trusted payment partners using industry-standard security measures.

Purvini does not ask you to share your PIN, OTP, CVV or password with us.

For your safety, never share your OTP or other confidential payment information with anyone, even if someone claims to be from Purvini.

Absolutely. We'd love to have you join the Purvini marketplace.

Whether you're an emerging brand with your first collection or an established seller looking for a new marketplace, Purvini gives you a place to be discovered.

You can list your products, share your brand story and connect with customers looking for something different, creative and meaningful.

Interested in becoming a seller? Write to Shail@purvini.in

Not necessarily. You can browse products and explore Purvini.in without creating an account.

Creating an account can make shopping easier. With an account, you can:

• Place and manage your orders
• Track your orders
• Save your favourite products
• Manage your delivery addresses
• View your order history
• Enjoy offers and promotions when available

You can shop as a guest or create an account for a smoother Purvini experience.

No worries. We're here to help.

If you can't find the answer you're looking for, simply reach out to us.

Email us at: shail@purvini.in

Tell us your question along with your order number if it's related to an order, and our team will get back to you as soon as possible.