Refund policy

Last Updated: August 8, 2026

 At Purvini, we want you to love what you order. If something isn’t right, we’re here to help.

This Refund & Return Policy explains when you can return a product, request an exchange, or receive a refund.

 

1. Return Window

You may request a return within 7 days of receiving your order.

To be eligible for a return, the product must:

· Be unused and unworn

· Be in its original condition

· Have all original tags and labels attached

· Be returned in the original packaging, where applicable

· Not be damaged, washed, altered, stained, or otherwise used

· Include the original order details or proof of purchase

Products that do not meet these conditions may not be accepted.

 

2. Products Eligible for Return

Returns are generally accepted for products that are:

· Unused or unworn

· Incorrectly delivered

· Damaged during delivery

· Defective or have a manufacturing issue

· Different from the product ordered

For damaged, defective, or incorrect products, please contact us as soon as possible after delivery.

We may request photographs or videos of the product and packaging to help us assess the issue.

 

3. Non-Returnable Products

For hygiene and product-safety reasons, certain products may not be eligible for return.

These may include:

· Products marked as Final Sale

· Personal-use products

· Products that have been customised or personalised

· Products that have been washed, worn, altered, or damaged after delivery

· Products without original tags or packaging

· Gift cards, where applicable

The product page may specify additional return restrictions.

 

4. How to Request a Return

To request a return, contact us at [Return/Support Email] with:

· Order number

· Product name

· Reason for return

· Photographs/videos, if the product is damaged, defective, or incorrect

Our team will review your request and provide return instructions if the request is approved.

Please do not send a product back without receiving return instructions from us.

 

5. Exchanges

If you receive a defective, damaged, or incorrect product, we may offer a replacement or exchange, subject to product availability.

For size-related exchanges, availability and applicable conditions will depend on the product and stock available at the time of the request.

We offer one size exchange per order.

 

6. Return Shipping

For products that are damaged, defective, or incorrectly delivered due to our error, Purvini will bear the applicable return shipping cost, subject to verification.

For other eligible returns, Purvini will provide a return pickup subject to applicable charges.

Any applicable return shipping charges will be communicated before the return is processed.

 

7. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed through the applicable payment method or in another permitted manner.

Depending on your payment provider or bank, it may take additional time for the refunded amount to appear in your account.

Any applicable shipping charges, return charges, discounts, or other deductions will be communicated in accordance with the applicable order terms.

 

8. Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong product, please contact us within 48 hours of delivery.

Please provide clear photographs or videos showing:

· The product

· The defect or damage

· The packaging

· The shipping label

We will review the issue and, where appropriate, arrange a replacement, exchange, or refund.

 

9. Products Damaged After Delivery

We are unable to accept returns for products damaged due to misuse, improper washing, normal wear and tear, alterations, accidents, or failure to follow the product’s care instructions.

 

10. Sale and Promotional Products

Products purchased during special promotions, clearance sales, or marked Final Sale may have different return or exchange conditions.

The applicable conditions will be displayed at the time of purchase.

 

11. Failed or Undelivered Orders

If an order cannot be delivered because of an incorrect or incomplete address, refusal to accept the package, or repeated delivery failure, additional shipping or re-delivery charges may apply.

If the order is returned to us, any refund will be subject to the applicable terms of this policy.

 

12. Cancellation

Order cancellation requests should be made as soon as possible after placing the order.

Once an order has been processed, packed, shipped, or handed over to the delivery partner, cancellation may no longer be possible. In such cases, the applicable return process will apply.

 

13. Contact Us

For return, exchange, or refund requests, please contact:

Purvini

Email: feedback@purvini.in

Website: www.purvini.in

Address: thane, Maharashtra, India

Please include your order number in all communications regarding a return or refund.

 

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Our Promise

We want your Purvini experience to be simple, transparent, and enjoyable.

If something isn’t right with your order, talk to us—we’ll do our best to make it right.

Purvini — Wildlife & Adventure Lifestyle Brand

Wear the Wild. Live the Adventure.