Shipping policy
Last Updated: August 8, 2026
At Purvini, we want your order to reach you safely and on time. This Shipping Policy explains how we process, dispatch, and deliver your orders.
1. Where We Deliver
We currently offer delivery across India, subject to serviceability at the delivery address.
We shall expand our delivery locations in the future.
2. Order Processing
Orders are generally processed within [1–3 business days] after successful payment and order confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
Personalised, customised, pre-order, or made-to-order products may require additional processing time. Any applicable timeline will be mentioned on the product page.
3. Delivery Time
Once your order has been dispatched, the estimated delivery time is generally:
· Metro & major cities: 2–5 business days
· Other locations: 4–7 business days
· Remote areas: 5–10 business days
Delivery times are estimates and are not guaranteed.
Actual delivery time may vary depending on your location, courier availability, weather, public holidays, logistics disruptions, and other circumstances beyond our control.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
[Optional: Free shipping is available on orders above ₹999.]
Shipping charges may vary depending on the order value, destination, weight, promotional offers, or delivery service selected.
5. Order Tracking
Once your order has been dispatched, we will provide tracking information through the contact details provided during checkout, where tracking is available.
You can use the tracking information to follow the progress of your shipment.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
· Full name
· House/building number
· Street/locality
· City
· State
· PIN code
· Contact phone number
Purvini is not responsible for delivery delays, failed deliveries, or additional charges caused by incorrect or incomplete address information.
7. Delayed Deliveries
While we work with our logistics partners to deliver orders within the estimated timeframe, delays may occasionally occur because of:
· Weather conditions
· Public holidays
· High shipment volumes
· Transportation disruptions
· Remote or difficult-to-reach locations
· Natural events
· Government restrictions
· Courier-related issues
· Other circumstances beyond our reasonable control
If your order is significantly delayed, please contact our customer support team.
8. Failed Delivery Attempts
Our delivery partner may make multiple attempts to deliver your order.
If an order cannot be delivered because the recipient is unavailable, the address is incorrect, the package is refused, or the delivery cannot otherwise be completed, the shipment may be returned to us.
Additional shipping charges may apply if you request the order to be shipped again.
9. Damaged Packages
If your package appears visibly damaged when delivered, we recommend checking the contents as soon as possible.
If the product inside is damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide photographs or videos of:
· The package
· Shipping label
· Product
· Damage or defect
We will review the issue and assist you in accordance with our Refund & Return Policy.
10. Lost or Missing Shipments
If tracking shows that your order has been delivered but you have not received it, please contact us as soon as possible.
We may work with the delivery partner to investigate the shipment.
Please ensure that you have also checked with family members, neighbours, building security, or reception where applicable.
11. Cash on Delivery
[If applicable] We may offer Cash on Delivery (COD) for selected locations and orders.
COD availability may depend on the delivery address, order value, product category, and courier service.
Additional COD charges may apply where indicated at checkout.
12. International Shipping
At present, Purvini offers international shipping to selected countries.
If international shipping becomes available, applicable shipping charges, customs duties, taxes, and other import charges will be communicated as applicable.
13. Contact Us
For questions regarding shipping or delivery, please contact:
Purvini
Email: support@purvini.in
Website: www.purvini.in
Address: thane, maharastra 400601
Please include your order number when contacting us about an existing order.
PURVINI
Wildlife & Adventure Lifestyle Brand
Wear the Wild. Live the Adventure.